FOR MORE THAN A WEEK, I’d dreaded the arrival of The Andersen Window Guy.
I had resigned myself to the fact that he would likely gouge/wreck/scrape/ruin the wood on two newly-installed Andersen windows while repairing two broken latches. That would be wood that I had laboriously stained and varnished. I had no desire to stain and varnish more window trim.
So…, when The Andersen Window Guy pulled up with his pick-up truck and trailer Tuesday morning, I took a deep breath and steeled myself for the inevitable.
I should preface this by saying he scored brownie points by arriving several minutes before our 8 a.m. appointment, by removing his shoes upon entering my kitchen and by shaking my hand in a professional greeting. We were off to a good start. I always appreciate respectful workmen who show up when they say they’ll be here.
Then I led him to the windows, hesitated and asked, “Can you fix the windows without wrecking the wood?”
“I’m going to try,” he said.
That gave me hope. But just to emphasize my point, I told him that I had worked long and hard staining and varnishing. Then I walked away.
I, oh, so wanted to see how his work was progressing. But I let him be and settled into my writing projects for the day.
In less time than I could write a blog post, he had finished his work—without damaging or removing a single piece of wood trim.
I told him exactly how happy he had made me. Very, very happy.
He then offered to install the window hardware on all five windows. I accepted since that would be one less task for my husband.
And when I asked for advice on how to remove silicone from my new picture window (inadvertently smudged on by a carpenter), he offered to stop by the next time he’s in town and complete that task too.
Honestly, I could not have asked for a more courteous, helpful, respectful window rep.
He even took the new, but slashed, Andersen window screen leaning against my kitchen counter. My husband discovered the torn screen on Sunday when he was putting the new screens in place.
Unfortunately, I failed to ask The Andersen Window Guy about quality issues with the company’s window treatments. OK, you caught me. As far as I know, Andersen does not manufacture shades, blinds or drapes. But for the past several weeks, while we’ve shopped for window treatments, we’ve placed Andersen window cardboard over our windows. On several occasions, however, we’ve experienced product failure—cardboard thudding onto the living room floor in the middle of the night and cardboard nearly hitting my head as I slept.
I guess I can’t expect The Andersen Window Guy to fix everything. But he did a superb job of fixing what he could fix, and the newly-installed window latch covers now hold our bedroom window treatments in place.
I give him ***** for great customer service.
© Copyright 2011 Audrey Kletscher Helbling