ON A STREET CORNER in downtown Faribault, local icon Burkhartzmeyer Shoes still stands strong after nearly 70 years in business. That’s remarkable really considering the many chain and other shoe sources in today’s marketplace.
But the family members running this business through three generations also rate as remarkable, assuring its success. I know first-hand as I’ve shopped for foot wear at Burkhartzmeyer since moving to this community 35 years ago. I brought my kids here, too, leaving with shoes or boots tucked inside boxes tied with cotton string and an added bonus sucker.
Burkhartzmeyer owners and employees understand the importance of great customer service—measuring feet, fitting shoes properly and always always treating each consumer with welcoming respect and kindness. Like a friend.
I know these shoe people—second-generation owner Buck; third-generation owners Bruce and Brian; and current and former employees Lanny, Dee, Sharon, Larry and Kaylyn. They greet me by name, ask about my family, form relationships that connect me to them and this place.
Buck and cousins Bruce and Brian emphasize their warm relationships with customers and more in a recently-released film about the Burkhartzmeyer family legacy produced by area teens Samuel Temple and Logan Ledman. This also remarkable pair craft “1855: A Faribault History Series on FCTV.” Via research and interviews, they present insights into local businesses, people and places that broaden my appreciation for Faribault.
Samuel and Logan nailed it in their Burkhartzmeyer film, taking the viewer through the progression of the family business starting with original owners Ferdie and Martha Burkhartzmeyer to second-generation owners, brothers Al, Putz and Buck, to current owners, Bruce and Brian. While the longevity impresses, the stories impress even more.
A common thread of hard work, adaptability and outstanding customer service—the business also offers shoe repair and pedorthics services—weaves through the storyline. But so does the kindness. Brian, son of the only remaining third-generation owner, honors his father, Buck, with these words: “He has the gift of caregiving…and kindness.” Specifically, Brian references his dad’s visits to care center residents, including family matriarch Martha, who died weeks short of 108 years. Buck still makes these daily visits, now to friends.
My family, too, experienced Burkhartzmeyer kindness, in 2004. At the time, Buck’s Faribault High School class awarded a scholarship to a graduating high school senior. When my eldest daughter didn’t receive the scholarship, Buck felt so bad he asked her to stop by the store for a new pair of athletic shoes. He wanted her to have good shoes when she left for college. Buck was there waiting, fitting my daughter’s feet. I’ll always remember that kind and caring gift to my family.
I expect many others can share similar stories about the Burkhartzmeyers. They are a generous family, rooted in faith and hard work and a strong sense of community. They have swept floors, stocked shelves, put shoes away, measured feet. Through their care and compassion, they have made Faribault a better place and us, their customers, better people.
TELL ME: Do you have a similar long-standing business in your community that offers quality products and outstanding customer service?
© Copyright 2017 Audrey Kletscher Helbling