Minnesota Prairie Roots

Writing and photography by Audrey Kletscher Helbling

Dance, smile, toss confetti, spread joy… September 30, 2019

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THE BEST GIFTS cannot be bought. How often have you heard that cliché? It’s true.

We each hold the capacity to give gifts that hold value far beyond anything that can be purchased. For example, when I celebrated my birthday last week, I received several unexpected gifts that brought me profound joy. Joy as in crying and experiencing an overall feeling of being deeply loved.

 

 

 

The first arrived in my mailbox, by all appearances just a birthday card sealed inside an envelope. But when I opened the card, I discovered a clutch of colorful sticky notes. Upon those neon slips of paper, a friend and her family penned powerful words of encouragement and love. Exactly what I needed.

How could I not feel joyful when I’m told I’m loved and that God created me to do amazing things?

 

Minnesota Prairie Roots file photo 2018.

 

The simple word SMILE, written in an artsy font, prompted a smile.

Now I have that stack of uplifting notes to remind me that Life is not about waiting for the storm to pass; it’s about dancing in the rain. I needed to read that perspective and my friend knew it.

Then several hours later my dear Aunt Dorothy called from New Jersey to wish me a happy birthday. She’s the aunt who lived in Minneapolis when I was a child and who gave me her old nail polish and lipstick and jewelry and made me feel so loved, especially with her endearing name for me, My Little Princess. All these decades later, Dorothy still calls me that sweet name. Not simply Little Princess. But My Little Princess. I feel so loved.

 

 

And then, just as Randy was preparing to cook dinner on my birthday (because I refuse to cook on my birthday), my niece Tara arrived with her sweet family. She held a box containing six fancy cupcakes from Cream of the Cakes in Lakeville. I never expected this. And that’s the sweetness of this act. This young mom took time out of her busy life to not only buy those delicious cupcakes but then to drive 20 some minutes to deliver them. And bonus, I got wonderful hugs from my great nephew who is, as he told me, three. Not two.

Add to that a bouquet of garden-fresh hydrangea from a friend earlier in the week and flowers from Randy and I feel pretty darned loved. Calls, emails and a video chat with the grandkids brought more birthday joy. The best gifts cannot be bought.

I challenge you this week to reach out to someone who needs the gift of joy—of uplifting words, of a simple act of love and kindness, of a surprise gift. As my friend printed on a sticky note: Be the reason someone smiles today!

© Copyright 2019 Audrey Kletscher Helbling

 

Elsie September 3, 2019

Elsie Keller, right, works in the kitchen at St. John’s Germanfest. Minnesota Prairie Roots file photo 2017.

 

THERE ARE PEOPLE you meet in life who make a profound impact. Not on a grand, public scale. But upon the people they meet, the communities in which they live and serve simply by the way they live and serve. Humbly. Exuding kindness and friendliness. Living a life of service, of giving to others. Elsie Keller fits that description.

I don’t recall exactly when I met Elsie. But I know where. At St. John’s United Church of Christ, Wheeling Township, just down the road from the rural Nerstrand home where she lived her entire life. Ninety-three years.

 

Elsie making German potato salad, Minnesota Prairie Roots file photo 2013.

 

Inside the church kitchen, that’s Elsie standing next to her stool at a Lenten Soup Luncheon. Minnesota Prairie Roots file photo 2014.

 

Elsie next to The Last Supper painting given to St. John’s in honor of her husband, Arnold. Minnesota Prairie Roots file photo.

 

I’ve attended many functions at St. John’s from the annual Germanfest to Lenten soup luncheons to ice cream and pie socials to the yearly The Last Supper Drama. And every time I set foot inside that aged limestone church, Elsie was there. Most often behind the scenes—plating pie, stirring German potato salad, operating spotlights and much more.

 

Elsie poses with family at the 2017 Germanfest. Minnesota Prairie Roots file photo 2017.

 

If I didn’t spot her, I sought her out to hug her diminutive frame, to see her sweet smile, to catch up a bit. She was that kind of woman. The grandmother you miss. The mother who lives too distant. The friend who cares. The churchgoer who lives her faith in service to her church and to God. Singing. Coordinating Vacation Bible School for 51 years. Teaching Sunday School for more than five decades.

 

Elsie, hard at work in the Pie Room. Minnesota Prairie Roots file photo 2015.

 

A member of St. John’s Youth Fellowship waits, plate in hand, for a slice of pumpkin pie scooped up by Elsie. Minnesota Prairie Roots file photo 2011.

 

By the end of the day, Elsie had blisters on her hand from cutting pies. Here she scoops a slice of apple pie. Minnesota Prairie Roots file photo 2011.

 

To know Elsie was to love her. I loved her smile, her demeanor, her humility, her kindness, her devotion to church and family, her work ethic. I remember, especially, the time I found her working in the St. John’s pie room sliding pieces of homemade pie onto plates with her gnarled arthritic hands.

 

Elsie takes a break from kitchen work to enjoy a bowl of ham and bean soup. Minnesota Prairie Roots file photo 2014.

 

Back at the farm, Elsie still gardened. She canned green beans on Thursday evening. The night before her death.

 

Elsie in The Pie Room, a space so small that this petite woman can barely fit her stool between a counter and refrigerator. Minnesota Prairie Roots file photo 2011.

 

I still cannot believe my friend is gone, even though she was nearly 94 years old. There are people in life who seem ageless, whom you always expect will be there. For me, that was Elsie. If only you could have known her. For those of you who did, you understand why I will miss her. Her smile, her kindness, her positive and giving spirit…

© Copyright 2019 Audrey Kletscher Helbling

 

A long ago kindness honored January 4, 2019

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Edited image of a single rose in a bouquet of 12.

 

FORTY SOME YEARS AGO, I bought lunch for her. In Mankato. Neither of us remembered exactly when or where. But my friend recalled one important detail which she shared shortly after arriving at my Faribault home late Thursday morning. It was the reason she carried a dozen pink roses.

That Debbie would bring me roses seemed a bit much I thought as she walked in the kitchen door and we hugged. We hadn’t seen each other in decades. Our connection is not a deeply-rooted friendship. It just did not make sense that lunch and a visit would prompt Debbie to bring flowers.

Then she explained. When I bought her lunch those four decades ago, she was a poor college student with only $1.50 in her pocket. We met then to talk shop as Debbie considered accepting a reporting job at the same Minnesota weekly newspaper where I once worked. She wanted the scoop. As a young professional earning a salary, I didn’t think about Debbie’s finances. I just said, “Let’s do lunch.” And Debbie showed up.

I had no clue back then of her meager monies. But Debbie arrived at the restaurant with a plan to simply buy herself coffee. And then I offered to pay for her meal.

All these decades later she recalled that simple act of kindness. I had no idea how much my generosity meant to her. But now she wanted me to know, expressing her gratitude with those roses.

Debbie would go on to work at the same newspaper where I once reported. On Thursday we exchanged war stories about sources and too many long board meetings and the challenges of being journalists at a small town newspaper. I blazed the path for her, she said. I’d never considered that. But I knew she was right.

We talked, too, about children and grandchildren and challenges in life and our faith and much more. Debbie is the kind of person who, even if you haven’t seen her in years, you can pick up the conversation and feel like time has never separated you. We share values and work experiences and a certain comfortableness that marks our friendship.

And to think it all started with conversation and mentoring over lunch and me picking up the tab. Sometimes you don’t realize the value in a simple act of kindness. You just do what’s right. And then one day the kindness circles back with unexpected joy. And the blessings of a friendship renewed.

© Copyright 2019 Audrey Kletscher Helbling

 

The kindness of a faith community July 20, 2018

 

CHOCOLATE MAKES EVERYTHING BETTER, right? Or at least it helps.

Chocolate lifted my mood recently following the death of my friend and pastor, the Rev. Dr. Michael Nirva. He died June 9 in Sweden from complications related to cancer. His unexpected death while traveling with family hit me, and our congregation at Trinity Lutheran Church in Faribault, hard.

 

 

From across town, First English Lutheran Church reached out, gifting Trinity with a basket of hugs and kisses. Of the Hershey’s chocolate variety. The congregation’s act of Christian love and sympathy touched me and many others. How thoughtful and kind and caring.

 

 

Likewise, Our Savior’s Lutheran Church sent a plant to honor Pastor Nirva at a celebration of life service last weekend. What a blessing to live in a town where such grace is extended to a faith family grieving the loss of its senior pastor.

Thank you, First English and Our Savior’s.

 

 

© Copyright 2018 Audrey Kletscher Helbling

 

What you should & shouldn’t say to someone with a broken bone July 2, 2018

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Just days after open reduction internal fixation wrist surgery, the swelling in my fingers is diminishing.

 

I PONDERED WHETHER I should pen this post because many kind words have been extended to me since my fall and subsequent surgery on my broken left arm. Thank you.

But many other words have also been offered that don’t help me or my situation. So if I come across as a tad cranky in this post, it’s because I am. My humor, tolerance and Minnesota Nice only stretch so far.

Following is a short list of comments which I’ve heard and which you should not make to someone with a broken bone. I’ll follow that with a list of ways to encourage and help. We can all learn from one another, right?

Here goes.

DO NOT call me a klutz. I’m not. My fall on rain-slicked wooden steps was an accident. Simple as that.

DO NOT state or suggest (while laughing or not laughing)) that my husband pushed me. He didn’t. There’s nothing funny about domestic violence. I won’t dwell. Click here to read an earlier post on that topic.

DO NOT tell me I broke my arm because I don’t drink enough milk or eat enough cheese, yogurt or other dairy products. That’s like telling a cancer patient she ate too many red Popsicles or a heart attack victim that he didn’t eat enough oatmeal. Not helpful.

I defy anyone who fell as I did not to break a bone. A friend who worked as an ER nurse tells me broken arms are common in falls as we instinctively try to break a fall with our hands. My doctor noted in my records, in layman’s language, that the fall caused my arm bone to break. Not a lack of consuming enough dairy.

So what should you say? Here’s what I’ve found helpful: A simple “I’m sorry” works. Or, “How are you feeling?” Or something similar. There is no fault-finding, no accusations, no name-calling. Simply kindness.

Get well cards and encouraging emails/texts/calls also go a long ways in uplifting. Ask how the person is doing. And, please, don’t deflect the conversation to a lengthy story about your (or a family member’s) broken bone experience. I’m not selfish. But are we talking about you or me here?

Additionally, I really appreciated the meals my niece Amber prepared for us. I need to remember that myself and reach out to others with food in their times of need. Cookies baked by my 24-year-old son and his girlfriend and shipped from Boston likewise fed my body and soul. As did flowers from Randy and a thoughtful gift sent by a friend in North Carolina.

Everything I’ve written here is pretty common sense. Sometimes we just need to pause and think before blurting out words that aren’t at all helpful.

THOUGHTS?

© Copyright 2018 Audrey Kletscher Helbling

 

How two Faribault businesses made me smile with great customer service May 2, 2018

In the small town of Ellendale, kids bike to Lerberg’s Foods for groceries and the occasional slushie. Here two sisters and a friend slurp their slushies while sitting on bags of water softener pellets next to the pop machine. This is one of my favorite images of a small town local business. I took this photo in August 2011. Lerberg’s Foods is still in business.

 

I VALUE GREAT CUSTOMER service. It can be the deciding factor in whether I patronize a business. If I have a bad experience, I’ll think twice about returning. If I have a great experience, you bet I’ll give that business my business.

Now more than ever, customer service holds significant value along our main streets. It is one way local businesses can compete with online shopping. Not that that is a personal concern for me; I seldom shop online. But most people do. So our local shopkeepers need to go that extra mile to create a welcoming experience that meets customers’ needs.

What comprises great customer service? For me, it starts with a smile. The minute I walk in the door, I should be greeted, valued. I don’t need a clerk or store owner who hovers, but I appreciate someone who is subtly attentive. Help me if I appear overwhelmed, uncertain or can’t seem to find whatever. Listen. Offer choices. Answer questions. And then listen some more. Or leave me alone if I’m sending body language signals that I’d rather be left to browse.

I expect it’s not always easy to determine how to best serve a customer. But a shopkeeper can’t go wrong by simply being nice. And helpful.

 

 

I cite two recent examples from my community of Faribault where two grocery store employees showed exceptional customer service. Both on the same day. While at Hy-Vee, I was approached by an employee who apparently noticed me filtering for too long through clamshells of strawberries special-priced at $1.28/pound. I couldn’t find any berries that weren’t over-ripe and/or rotting. Even at a bargain, I won’t pay for bad produce and dislike when a grocer tries to sell food that should be tossed.

But this employee decided he wanted a satisfied customer. He offered to go to the back storeroom and find a pack of acceptable berries. Two if I wanted two, although I pointed out the “Limit one to a customer” sign. He would bring two, he said. I waited until he returned. With only one pack. But that was OK. He also promised to have those over-ripe berries cleared from the shelves.

At my next grocery store stop, I experienced exceptional customer service in the bakery department of Fareway Meat & Grocery. I was on a mission to find a smiley face cookie for my two-year-old granddaughter. Typically those cookies are sold at Hy-Vee. But on this Saturday they weren’t immediately available. I didn’t have time to wait an hour so headed to Fareway hoping for the coveted cookie.

 

 

I found smiley face cookies, six to a package. But I didn’t want six. I wanted one. Perhaps, I thought, I could buy a single cookie from the pick-your-own selections. Turns out the cookies aren’t sold individually. I explained my dilemma to the baker, how I had hoped to buy one cookie for Izzy for her second birthday because her mama loved smiley face cookies when she was a little girl. The baker smiled, then told me to pull a package from the shelves. I could have one, she said. At no charge.

You can bet my mouth curved as wide as the blue smile on that cookie. My joy in that simple gesture of kindness shone as bright as the yellow frosting. Granted, giving away that cookie didn’t cost Fareway much money. But it was priceless in terms of exceptional customer service.

That’s what I’m talking about as we celebrate Small Business Month in Minnesota during May and National Small Business Week from now until May 5. Hy-Vee and Fareway may not classify as small businesses. But two employees at their Faribault stores exemplified outstanding customer service to me. And that, my friends, is how Main Street can compete in today’s global online marketplace.

TELL ME: What’s your definition of great customer service? Give me an example. Do you shop local or mostly online?

 

© Copyright 2018 Audrey Kletscher Helbling

 

Time for kindness April 4, 2018

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Minnesota Prairie Roots file photo.

 

WE ALL HOLD WITHIN US the ability to express kindness. That needn’t come in a grandiose gesture, a well-thought-out plan. Rather, we can show kindness in random opportunities presented in everyday life.

Take such an opportunity several days ago as I waited with bread and a pound of butter in a grocery check out line. Behind me, a mom and her daughter stood, too, with a carton of strawberries. Ahead of us, a clerk scanned a young woman’s bottle of salad dressing, jar of spaghetti sauce, bag of meatballs and a hefty pack of bottled water. All of the items went into a shopping cart, which the 20-something customer would need to remove before my purchases went therein. If you don’t pay 25 cents to get a cart before entering the store, you don’t leave with a cart.

As I paid for my two items, I observed the young woman wrestling the case of water from the cart while simultaneously clutching the other purchases in the crook of her left arm. I envisioned the jar dropping, spaghetti sauce and glass splattering, shattering across the floor.

“Here, I can help,” I offered, reaching toward the clutch of groceries in her arm. She smiled, released her purchases to me and grabbed the package of water. “I’ll follow you,” I said, trailing her out the store. I limped and struggled to keep pace while dealing with back and leg pain. But I made it to her van at the far end of the parking lot and waited while she opened the door, placed the water inside, then reclaimed her other groceries. “Thank you,” she said, then repeated, her face flashing a wide smile.

“I’m happy to help,” I said and wished her a good day.

I don’t share this story to applaud myself. I share this story because it’s an example of how a stop at the grocery store gave me the opportunity to be kind. I could have chosen to simply watch the young woman struggle with her groceries. But I didn’t. I opted to help, to take the extra time to do what was right. I hope that you, too, find such moments to reach out with acts of kindness. In today’s chaotic and tension-filled world, where disagreements and meanness seem all too prevalent, we need to connect, to help one another. Whenever we can. However we can.

TELL ME: I’d like to hear your stories of simple kindnesses extended or received. Let’s celebrate the goodness in this world.

 

 

 

BONUS KINDNESS STORY: Days after I finished this post and before it published, I noticed my 80-year-old neighbor outside her car parked at the end of her inclined driveway. I was about to grab my shoes and head over to see if something was wrong. But before I could do that, a motorist stopped his car, backed and parked next to her car. Then I watched as a tall and lean young man pulled my neighbor’s recycling bin up her snow-covered, icy driveway to her garage. I doubt she knew him. He was just some guy passing by who saw a person in need and stopped to help. What a fine example of random kindness. This is what I’m talking about, spontaneous giving because we care about each other as human beings.

© Copyright 2018 Audrey Kletscher Helbling