Minnesota Prairie Roots

Writing and photography by Audrey Kletscher Helbling

Road trip stories: You can’t beat the pre-season price & peacefulness at this lakeside Indiana inn May 4, 2018

A sunset view of Lake James in Pokagon State Park, Angola, Indiana.

A sunset view of Lake James in Pokagon State Park, Angola, Indiana.

 

I’VE ALWAYS WANTED TO STAY in a lakeside resort or cabin. And you’d think, as a life-long Minnesotan, that would be part of my vacation history. Yet, the opportunity to stay lakeside never presented itself. Until May 2016.

 

Docked at Lake James in Pokagon State Park.

Docked at Lake James in Pokagon State Park.

 

And it happened not in the Land of 10,000 Lakes, but rather in the extreme northeastern corner of Indiana. Because my husband made a wrong turn, we ended up at the Potawatomi Inn Resort & Conference Center while en route from Minnesota to Massachusetts for our son’s college graduation.

 

The newer section of the Potawatomi Inn, opened in 1995.

The newer section of the Potawatomi Inn, opened in 1995.

 

Prior to departure, we’d plotted the location of our first day stopping point—some 600 miles away in Angola, Indiana. I’d researched lodging options, including a weekday pre-season special of $59 a night at the Potawatomi Inn. I mentioned the deal to Randy, who muttered something like “What are you going to get for $60?” So I scrapped the idea and resigned myself to staying at a non-descript chain hotel along Interstate 80/90.

 

Lovely framed signage inside the entry to the historic section of the inn complex

Lovely framed signage inside the entry to the historic section of the inn complex promotes Indiana state parks as “memories made naturally.”

 

Then came that wrong turn and we ended up directly in front of the entrance to Pokagon State Park, wherein the Inn is located. “It won’t hurt to look since we’re right here,” I suggested. “We can always leave if we don’t like it.” Randy agreed and steered the van along the tree-lined road into the park. After explaining our mission to the park ranger, we continued toward the Inn, our expectations low.

 

This is the original 1920s section of the historic inn with a dining room and lounge on the first floor and hotel rooms on the second level.

This is the original 1920s section of the historic inn with a dining room and lounge on the first floor and guest rooms on the second level.

 

We couldn’t have been more surprised. Rounding a turn, before us sprawled a complex of buildings perched atop a hill and edged by manicured plantings of trees, flowers and shrubs. It was beautiful to behold.

 

This massive sun deck overlooks Lake James.

This massive sun deck overlooks Lake James, the boat rental house and the public campfire pit.

 

The Lake James dock at sunset.

The Lake James dock at sunset.

 

The lovely sun deck up close as daylight fades.

The lovely sun deck up close as daylight fades.

 

And below, across a wide expanse of lawn, lay Lake James. The setting appeared like paradise to two weary travelers.

 

The decor is a bit dated and the bedspread showing wear. But the room was clean, the bed comfortable, the setting beautiful and the

The decor is a bit dated and the bedspread showing wear. But the room was clean, the bed comfortable, the wooded setting beautiful and the location quiet. Our room was located in the new part of the inn, opened in 1995.

 

Still, I wasn’t convinced. How could a place this lovely, at least from the exterior, cost only $59/night? Time to check out the interior. The front desk clerk, whose name eludes me, but whose husband is a native of Delano, Minnesota, greeted us with Hoosier hospitality and suggested that, since we were from Minnesota, we should have a lake view room. Perfect. It was a nice gesture. But the room was much too cramped, the promised lake view from a small, high window. We returned to the front desk, landing in a much more spacious room with windows overlooking woods. Perfect.

 

Cabins in the woods are also available for rent.

Cabins in the woods are also available for rent.

 

After being on the road for 10 hours, the Potawatomi Inn was precisely where we needed to stay. Away from the Interstate in a peaceful natural setting.

 

The Civilian Conservation Corps built the original wooden toboggan run in 1935. It was updated through the years to a refrigerated slide.

The Civilian Conservation Corps built the original wooden toboggan run in 1935. It was updated through the years to a refrigerated slide.

 

We walked to the lake and then followed a trail to the park’s historic toboggan run.

 

The historic dining room, nearing closing time, was a quiet place to dine on a weekday evening in late May.

The historic dining room, nearing closing time, was a quiet place to dine on a weekday evening in late May.

 

We shared a dinner of barbecued ribs with enough for both of us plus left-overs. I love the pine cone design on the over-sized plates.

We shared a dinner of barbecued ribs with enough for both of us plus left-overs. I love the pine cone design on the over-sized plates.

 

Suspended from the dining room ceiling.

Suspended from the dining room ceiling.

 

We explored the buildings, dined in an historic dining hall. And then, when evening faded to dark, we joined a young couple around a campfire. From Elkhart, an hour to the west, they, too, were Hoosier friendly. As we talked, we learned what brought them to the Potawatomi Inn. Cancer. Tyler was taking a break from chemotherapy, his treatment set to resume four days later. He and Kelsey—ironically once an oncology nurse now working in labor and delivery—inspired us with their upbeat attitudes, their thankfulness for the good prognosis, a 95 percent cure rate for Tyler’s cancer.

 

A lovely courtyard filled with plants and with a water feature offers a lovely place to dine outside the Courtyard Cafe.

A courtyard filled with greenery and with a water feature offers a lovely place to dine outside the Courtyard Cafe.

 

Now, as I reflect on the wrong turn that led us to the Potawatomi Inn, I am especially grateful. We spent our first night on the road in a tranquil setting. We met some truly wonderful Hoosiers. And I fulfilled my wish to stay at a lakeside resort.

 

The Lonidaw Lounge just outside the historic dining room.

The Lonidaw Lounge just outside the historic dining room.

 

But what really clinched my appreciation for this resort was my husband’s response to a question asked by a friend about a favorite part of our Minnesota to Massachusetts trip. “The Potawatomi Inn,” Randy answered. I agree.

 

The library is well-stocked with books, board games and puzzles. You'll also find a pool, spa and sauna; activity, exercise, video and game rooms; and a gift shop on-site.

The library is well-stocked with books, board games and puzzles. You’ll also find a pool, spa and sauna; activity, exercise, video and game rooms; a conference room; and a gift shop on-site.

 

FYI: The low rate we got in May 2016 was a pre-season weekday special. Don’t expect a deal this good during the busy summer months. And since this rate is from two years ago, expect that rates have likely increased. I’d highly recommend staying here. It was a great option to a chain hotel and in the most peaceful of settings.

© Copyright 2016 Audrey Kletscher Helbling

 

Doggie out the window May 3, 2018

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I’M ALWAYS INTRIGUED by dogs hanging their heads out vehicle windows.

 

 

Are they smelling something?

Do they delight in the wind blowing through their fur?

Or are they simply enjoying the warmth of the day, the carefree joy akin to riding with the convertible top down?

 

 

Whatever the reason, I smile whenever I spot a dog with its head hanging out the window, nose pointed, eyeing me, me him/her…

 

Photographed through the windshield of our van late Saturday afternoon along Minnesota State Highway 3 in Northfield, Minnesota.

© Copyright 2018 Audrey Kletscher Helbling

 

How two Faribault businesses made me smile with great customer service May 2, 2018

In the small town of Ellendale, kids bike to Lerberg’s Foods for groceries and the occasional slushie. Here two sisters and a friend slurp their slushies while sitting on bags of water softener pellets next to the pop machine. This is one of my favorite images of a small town local business. I took this photo in August 2011. Lerberg’s Foods is still in business.

 

I VALUE GREAT CUSTOMER service. It can be the deciding factor in whether I patronize a business. If I have a bad experience, I’ll think twice about returning. If I have a great experience, you bet I’ll give that business my business.

Now more than ever, customer service holds significant value along our main streets. It is one way local businesses can compete with online shopping. Not that that is a personal concern for me; I seldom shop online. But most people do. So our local shopkeepers need to go that extra mile to create a welcoming experience that meets customers’ needs.

What comprises great customer service? For me, it starts with a smile. The minute I walk in the door, I should be greeted, valued. I don’t need a clerk or store owner who hovers, but I appreciate someone who is subtly attentive. Help me if I appear overwhelmed, uncertain or can’t seem to find whatever. Listen. Offer choices. Answer questions. And then listen some more. Or leave me alone if I’m sending body language signals that I’d rather be left to browse.

I expect it’s not always easy to determine how to best serve a customer. But a shopkeeper can’t go wrong by simply being nice. And helpful.

 

 

I cite two recent examples from my community of Faribault where two grocery store employees showed exceptional customer service. Both on the same day. While at Hy-Vee, I was approached by an employee who apparently noticed me filtering for too long through clamshells of strawberries special-priced at $1.28/pound. I couldn’t find any berries that weren’t over-ripe and/or rotting. Even at a bargain, I won’t pay for bad produce and dislike when a grocer tries to sell food that should be tossed.

But this employee decided he wanted a satisfied customer. He offered to go to the back storeroom and find a pack of acceptable berries. Two if I wanted two, although I pointed out the “Limit one to a customer” sign. He would bring two, he said. I waited until he returned. With only one pack. But that was OK. He also promised to have those over-ripe berries cleared from the shelves.

At my next grocery store stop, I experienced exceptional customer service in the bakery department of Fareway Meat & Grocery. I was on a mission to find a smiley face cookie for my two-year-old granddaughter. Typically those cookies are sold at Hy-Vee. But on this Saturday they weren’t immediately available. I didn’t have time to wait an hour so headed to Fareway hoping for the coveted cookie.

 

 

I found smiley face cookies, six to a package. But I didn’t want six. I wanted one. Perhaps, I thought, I could buy a single cookie from the pick-your-own selections. Turns out the cookies aren’t sold individually. I explained my dilemma to the baker, how I had hoped to buy one cookie for Izzy for her second birthday because her mama loved smiley face cookies when she was a little girl. The baker smiled, then told me to pull a package from the shelves. I could have one, she said. At no charge.

You can bet my mouth curved as wide as the blue smile on that cookie. My joy in that simple gesture of kindness shone as bright as the yellow frosting. Granted, giving away that cookie didn’t cost Fareway much money. But it was priceless in terms of exceptional customer service.

That’s what I’m talking about as we celebrate Small Business Month in Minnesota during May and National Small Business Week from now until May 5. Hy-Vee and Fareway may not classify as small businesses. But two employees at their Faribault stores exemplified outstanding customer service to me. And that, my friends, is how Main Street can compete in today’s global online marketplace.

TELL ME: What’s your definition of great customer service? Give me an example. Do you shop local or mostly online?

 

© Copyright 2018 Audrey Kletscher Helbling

 

Launching the Boomerang Bags movement in Faribault May 1, 2018

 

A May Day basket I received from a young family several years ago. Minnesota Prairie Roots file photo.

 

MAY DAY BRINGS thoughts of baskets hung on doorknobs or set on doorsteps. A gift to a friend, a family member, a neighbor. A little love on the first day of May.

 

 

Today in Faribault, the focus is not on baskets, but on bags. Cloth bags crafted from recycled materials to replace plastic bags. It’s part of the worldwide Boomerang Bags movement being launched locally at Buckham Memorial Library.

 

 

I read about this effort recently in the Faribault paper, then saw samples of the cloth bags at the library along with a notice about an informational meeting slated for 10:30 a.m. today in the library’s third floor Makerspace.

 

 

I like the concept of choosing cloth over plastic, of making these bags and then passing them along to people in the community. The boomerang effect.

All of this I considered while I checked out books and magazines at the library on Saturday, then waited while the front desk aide slipped my reading materials into a Southeastern Libraries Cooperating bag. Made of plastic.

TELL ME: What are your thoughts on the Boomerang Bags project? Have you heard of it? Do you already use cloth bags when shopping, etc.?

© Copyright 2018 Audrey Kletscher Helbling