Minnesota Prairie Roots

Writing and photography by Audrey Kletscher Helbling

Inside Grizzly Canyon in downtown Sleepy Eye August 22, 2019

Grizzly Canyon Antiques & Collectibles in Sleepy Eye, Minnesota.

 

GRIZZLY CANYON. The name doesn’t really fit Sleepy Eye, a small farming community on the southwestern Minnesota prairie. There are no grizzly bears, or canyons, here. But the business name seems to fit Montana Mielke, the young man who owns Grizzly Canyon Antiques and Collectibles on Sleepy Eye’s main drag.

 

A local stops in to chat and play cards with Montana Mielke, left.

 

With a head of thick curly hair, a full beard and a stout build, his appearance suggests a rugged outdoorsman. This is all conjecture on my part. I never asked about his interests or the stories behind his personal and business names.

 

 

Not that either matters. He’s a personable guy, son of Brent Mielke who owns Zooman’s Wacky World of Fun across the street next to Sleepy Eye Stained Glass. His dad does his thing, he does his, Montana noted as we chatted.

 

 

As antique shops go, Grizzly Canyon is neat, orderly and not at all stuffed. I appreciate that. I often feel overwhelmed with too many antiques and collectibles cramming most antique stores.

 

 

While browsing and photographing some of the merchandise, with Montana’s OK, I noticed one particularly unusual piece—a Cape Canaveral U.S. Air Force Missile Test Center toy replica.

 

 

 

 

But I also spotted what I would expect to find in Sleepy Eye—items featuring Chief Sleepy Eye, the Dakota leader after whom this town is named.

 

 

 

 

Names. There’s that word again. Somehow Grizzy Canyon fits this narrow store with the Beware of Rattlesnakes poster and the wide-mouthed striking rattlesnake flashing its fangs inside a glass case.

 

 

FYI: Grizzly Canyon is open from 10:30 a.m. – 4 p.m. Monday-Friday and from 10:30 a.m. – 4:30 p.m. Saturday.

© Copyright 2019 Audrey Kletscher Helbling

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Coming soon to the former PIX Theater in Sleepy Eye: Coffee & Beer August 21, 2019

The PIX Theater marquee photographed in March 2018. Minnesota Prairie Roots file photo.

 

WHEN I LAST PHOTOGRAPHED the marquee of the historic PIX Theater in downtown Sleepy Eye, I found the signage in need of repair. But I knew the future appeared bright for this once popular entertainment hub. Plans were underway by two local physicians to open a brewery and coffee shop in the old theater.

 

The coffee shop is expected to open first, later this summer, followed by the brewery.

 

Today that business, Sleepy Eye Brewing & Coffee Company, is nearer to opening. The evidence shows in the restored marquee. Peering through windows, I observed laborers working inside to create a space that will showcase the bones of this building.

 

This refurbished marquee at the PIX Theatre marks the site of a forthcoming brewery and coffee shop.

 

I look forward to stopping at the brewery in this small town just a short drive west of New Ulm along U.S. Highway 14. I expect this to become a popular stop, destination or local hang-out for those who appreciate craft beer. And for those who don’t, they can patronize the coffee shop—complete with soup, sandwiches, pastries and coffee during daytime hours.

 

Photographed last week before Sleepy Eye’s annual Corn Days celebration. The marquee serves as a community bulletin board for now.

 

Anytime a business opens in a rural community is reason to celebrate, but especially now with Del Monte’s announced closure of its Sleepy Eye food processing plant. The closure will affect 69 full-time employees and some 350 seasonal workers. This is a tremendous economic loss for this farming community. When I was in Sleepy Eye last week, Del Monte had not yet announced this devastating decision.

 

I’m reflected in the mirrored underside of the marquee.

 

As I photographed the theater marquee, I delighted in its restored beauty and what this means to the good folks of Sleepy Eye. This historic building holds so many memories…with new ones yet to come.

 

I need to see the marquee at night with the lights aglow.

 

THOUGHTS?

Click here to view a story on KEYC-TV in Mankato about the brewery and coffee shop.

© Copyright 2019 Audrey Kletscher Helbling

 

A Minnesota roadside sweet corn stand August 13, 2019

 

Along Minnesota State Highway 3 just south of Dundas.

 

ACROSS SOUTHERN MINNESOTA, signs pop promoting sweet corn. Fresh. From the field. Tasting of summer.

 

 

Some farmers sell at local farmers’ markets or to grocery stores. Others vend from pick-up trucks, beds heaped with piles of sweet corn.

 

Randy selects corn from the Highway 3 stand.

 

Others park a wagon roadside,

 

 

secure a payment box thereon and trust customers to pay on the honor system.

 

 

Shove bills into box, bag your corn and go.

 

 

I love those stands—the unmanned ones that show people still believe in the goodness of other people. Trust. Honesty. Goodness. Virtues seemingly lost on too many these days. But still present in rural Minnesota.

 

 

And I love stories, like the one posted at a sweet corn stand along Minnesota State Highway 3 between Dundas and Faribault.

 

These entrepreneurs are growing pumpkins and squash, too, in the field next to the sweet corn stand.

Stories that make customers want to buy, and then return.

© Copyright 2019 Audrey Kletscher Helbling

 

Small town Minnesota: Pretty in pink butcher shop July 24, 2019

 

WHEN I’M OUT AND ABOUT in small town Minnesota, I look for the unique, the interesting, the whatever that makes a rural community memorable.

 

 

A month ago we stopped in Wanamingo to kill some time while waiting for friends to arrive at nearby Aspelund Winery and Peony Gardens. Along the main route through downtown, I spotted a local butcher shop, Wanamingo Meats & Catering, aka Blondies Butcher Shop. You can’t miss it.

 

 

Bright pink shutters class up an otherwise non-descript brick building also accented by a pink Holstein cow, pink signage and pots of primarily pink petals.

 

 

And then there’s the message out front: Its (sic) better to have grilled and burned than to never have grilled at all. As a mega fan of grilled foods—thank you, Randy, for grilling every weekend year-round—I agree.

 

 

Blondies Butcher Shop certainly focuses visual attention, exactly the point to draw customers inside this female-owned business. I’ll remember this small town shop next to the grain bins long after I’ve exited Wanamingo.

© Copyright 2019 Audrey Kletscher Helbling

 

One last shot from Madison, Wisconsin June 13, 2018

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THE HUNTING CULTURE of Wisconsin is undeniably strong. Last fall, laws changed to eliminate the minimum hunting age. Now anyone—even a baby—can get a hunting license. That seems a little crazy to me.

Whatever. I don’t live in Wisconsin. But I visit occasionally. And on a recent stop in downtown Madison, I saw a creative message in a second-floor window for a business with an unusual name. 12 Gauge Construction is a general contractor for commercial and residential construction. In the hunting world, 12 gauge is the most popular shotgun shell.

I don’t understand the hunting connection with a construction business. But even I appreciate the message of “GIVE US A SHOT as connected to the business name.

Thoughts?

© Copyright 2018 Audrey Kletscher Helbling

 

How two Faribault businesses made me smile with great customer service May 2, 2018

In the small town of Ellendale, kids bike to Lerberg’s Foods for groceries and the occasional slushie. Here two sisters and a friend slurp their slushies while sitting on bags of water softener pellets next to the pop machine. This is one of my favorite images of a small town local business. I took this photo in August 2011. Lerberg’s Foods is still in business.

 

I VALUE GREAT CUSTOMER service. It can be the deciding factor in whether I patronize a business. If I have a bad experience, I’ll think twice about returning. If I have a great experience, you bet I’ll give that business my business.

Now more than ever, customer service holds significant value along our main streets. It is one way local businesses can compete with online shopping. Not that that is a personal concern for me; I seldom shop online. But most people do. So our local shopkeepers need to go that extra mile to create a welcoming experience that meets customers’ needs.

What comprises great customer service? For me, it starts with a smile. The minute I walk in the door, I should be greeted, valued. I don’t need a clerk or store owner who hovers, but I appreciate someone who is subtly attentive. Help me if I appear overwhelmed, uncertain or can’t seem to find whatever. Listen. Offer choices. Answer questions. And then listen some more. Or leave me alone if I’m sending body language signals that I’d rather be left to browse.

I expect it’s not always easy to determine how to best serve a customer. But a shopkeeper can’t go wrong by simply being nice. And helpful.

 

 

I cite two recent examples from my community of Faribault where two grocery store employees showed exceptional customer service. Both on the same day. While at Hy-Vee, I was approached by an employee who apparently noticed me filtering for too long through clamshells of strawberries special-priced at $1.28/pound. I couldn’t find any berries that weren’t over-ripe and/or rotting. Even at a bargain, I won’t pay for bad produce and dislike when a grocer tries to sell food that should be tossed.

But this employee decided he wanted a satisfied customer. He offered to go to the back storeroom and find a pack of acceptable berries. Two if I wanted two, although I pointed out the “Limit one to a customer” sign. He would bring two, he said. I waited until he returned. With only one pack. But that was OK. He also promised to have those over-ripe berries cleared from the shelves.

At my next grocery store stop, I experienced exceptional customer service in the bakery department of Fareway Meat & Grocery. I was on a mission to find a smiley face cookie for my two-year-old granddaughter. Typically those cookies are sold at Hy-Vee. But on this Saturday they weren’t immediately available. I didn’t have time to wait an hour so headed to Fareway hoping for the coveted cookie.

 

 

I found smiley face cookies, six to a package. But I didn’t want six. I wanted one. Perhaps, I thought, I could buy a single cookie from the pick-your-own selections. Turns out the cookies aren’t sold individually. I explained my dilemma to the baker, how I had hoped to buy one cookie for Izzy for her second birthday because her mama loved smiley face cookies when she was a little girl. The baker smiled, then told me to pull a package from the shelves. I could have one, she said. At no charge.

You can bet my mouth curved as wide as the blue smile on that cookie. My joy in that simple gesture of kindness shone as bright as the yellow frosting. Granted, giving away that cookie didn’t cost Fareway much money. But it was priceless in terms of exceptional customer service.

That’s what I’m talking about as we celebrate Small Business Month in Minnesota during May and National Small Business Week from now until May 5. Hy-Vee and Fareway may not classify as small businesses. But two employees at their Faribault stores exemplified outstanding customer service to me. And that, my friends, is how Main Street can compete in today’s global online marketplace.

TELL ME: What’s your definition of great customer service? Give me an example. Do you shop local or mostly online?

 

© Copyright 2018 Audrey Kletscher Helbling

 

Uncle Harold April 24, 2018

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Harold Kletscher

MY UNCLE HAROLD died on Saturday. Unexpectedly. He was eighty-four. Even though he lived a long life, the length of years never seems enough for loved ones. The loss is no less difficult.

Harold, like two other uncles, lived within a mile of the farm place where I grew up in southwestern Minnesota. He was just always around. At church on Sunday mornings. Visiting the farm. But most often, working at the gas station he owned and operated along Minnesota State Highway 19 in Vesta. The business long ago closed.

In January 2014, I interviewed my uncle and wrote about his memories and my memories of Harold’s Service. I am thankful I took the time to listen to my uncle’s stories of doing business in a community of some 350. These businesses, once the backbone of small town economies, are dwindling. It’s important that we document the stories of these entrepreneurs as much for historical reference as for examples of determination, hard work and service. Today I direct you to that post (click here), as I think of my beloved uncle—husband, father, grandfather, businessman, city employee, church janitor, small town city councilman, volunteer and man of faith.

I am fortunate to come from a large extended family of many aunts, uncles and cousins. Nearly all lived within close geographical proximity back in my growing up years in Redwood County, Minnesota. We celebrated birthdays and anniversaries together. These days, with my generation of cousins and our families now spread well beyond the prairie, we see each other only once a year at the annual Kletscher Family Reunion. Or at funerals.

There is comfort in memories and in the closeness of extended family. We have a legacy of faith passed from our great grandparents. They were among founding members of St. John’s Lutheran Church in Vesta. Funerals for my grandparents, father, and other uncles were held there. This week we gather again at St. John’s, to remember Uncle Harold. Loved by many. And now in his eternal home.

 

© Copyright 2018 Audrey Kletscher Helbling